Shipping Service & Delivery Time
All on-line orders will be sent to you by Australia Post nation wide (* Due to Parcel length and weight limitation, odd shaped items will be delivered by Pack & Send Courier Service ).
We aim to ship within 24Hrs in our working days for all in-stock items.
We try our best to reflect the accurate stock level on our website but you may email us at sales@arahanphoto.com.au or call us at 03-9417 1182 to check whether the item is in stock and request the fastest shipping option available.
Bank Deposit Checkout
Please kindly note that check out made by Bank Deposit Method may take up to 3 Business Days and we can only ship once the money reaches to our bank account.
Free Shipping * Minimum Order $100 (Except for Heavy and Bulky Items)
Flat Rate Shipping Fee $9.50 for Under $100 Order
For all order items total weight up to 2.5Kgs are being delivered by Australia Post Regular Parcel Post ( with Tracking Number ) and may take 2-6 business days.
Odd Shaped Item and Weight More than 1.5Kg Items
These items will be delivered by Pack and Send courier service Australia wide http://www.packsend.com.au and it will take 2-6 working days delivery time.
Express Shipping
If you need your item urgently, you may use Australia Post or Pack & Send Express Parcel Post Service ( may take 2-3 business days ) as your preferred shipping method when check out.
WARRANTY
Genuine Australian Products with Australian Warranty, NO GREY IMPORTS!
Arahan Photo ( El` Dorado Digital Mart P/L) provides a Product Warranty identical to the provisions and limitations of the manufacturer's warranty for all items sold here, with the exception of the time period, which is
equal to one (1) year from the date of purchase.
* Your dated Arahan Photo ( El` Dorado Digital Mart P/L) Tax Invoice is all you need to obtain warranty coverage from Arahan Photo ( El` Dorado Digital Mart P/L) for a product purchased from us.
* Arahan Photo ( El` Dorado Digital Mart P/L) will not be responsible for any consequential or incidental damage resulting from the sale or use of any merchandise purchased from us.
* Arahan Photo ( El` Dorado Digital Mart P/L) liability is limited to the monetary value of the merchandise.
* Customer is responsible to pay for the shipping fee and other cost related to repair, exchange and return item.
The warranty does not apply to any of the following:
- Defects or malfunctions caused by improper care, misuse or abuse of the product,
or operation of the product contrary to the instructions contained in the owner’s manual.
- Damage or defect caused by accident, leakage of batteries, sand, solid, liquid and the like.
- Damage caused by any modification or servicing performed by person(s).
- Accessories, including bulb, batteries, cover, caps and AC adaptor, and other consumables.
- Any electronic data loss due to malfunctioning or repair of the product.
- Any consequential or incidental damages resulting from any breach of warranty, express or implied, applicable to the product.
- The serial number on the product has been altered, or removed.
15 Day Refund & Exchange !
Faulty, Damage or Defective item due to shipping may be exchanged or refunded at our discretion for the same model or manufacturer's equivalent model.
EXCHANGES
If the item was sent back for an exchange, please allow 3-5 working days for the replacement to be processed.
REFUNDS and CREDITS
Refunds on returned items will be issued in the same payment form as tendered at the time of purchase.
Once we receive and after the inspection, we will credit your account.
Please allow 3-5 working days for this process.
RESTOCKING FEE
To request a refund for any reason it must be declared to us within 3 days of delivery, this will be reviewed and if approved a restocking fee will apply.
Restocking Fee: 5% of the return item value.
Customer will have to pay any freight and insurance costs for returned item.
CONDITIONS
Please read all conditions below. If conditions are not met,
Arahan Photo ( El` Dorado Digital Mart P/L) reserves the right to refuse the exchange or refund.
- All exchanged or refunded items must be in new condition, in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories.
Arahan Photo ( El` Dorado Digital Mart P/L)
is not responsible for personal data or items left in returned merchandise.
Arahan Photo ( El` Dorado Digital Mart P/L)
is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.
PRIVACY POLICY
Arahan Photo (El` Dorado Digital Mart Pty Ltd) respects your privacy. We will not share or use your email address, shipping address and mobile number for any other purpose. We will only use information you provide to proceed and fulfil your order.
Nonetheless, we reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect our rights or property. When you complete forms online or otherwise provide us information in connection with the Service,you agree to provide accurate, complete and true information.
You agree not to use a false or misleading name or a name that you are not authorised to use. If we, in our sole discretion, believe that any such information is untrue, inaccurate or incomplete, we may refuse you access to the Service.
SECURITY
The security of your personal information is very important to us. In an effort to protect your personal information, we use Shopify PCI compliant shopping cart and hosting for our online store.
What is PCI DSS Compliance?
The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organisations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure.
Arahan Photo (El` Dorado Digital Mart Pty Ltd) online store is powered by Shopify and Shopify is certified Level 1 PCI DSS compliant.
When visiting a page on our site that includes any of your personal information, the bottom of your browser window will display, an icon of a closed lock or an unbroken key (depending upon your browser). This indicates that you have successfully connected with our secure server.
To authenticate the security of your connection before submitting any of your personal information, you can double click on the icon to display our digital certificate.
